Inspec Solutions recognise the importance of our systems on our Customer businesses and that’s why our support and maintenance services are here day and night to help you.
We provide a variety of services tailored to suit Customer requirements, from 24/7 call out to office hours telephone support. Minor system modifications and upgrades can also be provided by our support team without the need to mobilise a project team thereby minimising costs to the Customer. We are also able to offer support services for systems supplied by other integrators.
We have an extensive portfolio of support contracts for major companies including offshore support services with an excellent track record in call resolution.
All our support contracts are managed on an online portal accessible for Customers to log and track issues, with dedicated telephone numbers provided for problems requiring immediate attention.
Benefits provided by our Support Contracts
- 24/7 priority contact phone line with one hour guaranteed response
- System support from simple telephone advice to critical control systems expertise.
- Customers benefit from Inspec Solutions support engineers extensive experience and knowledge of sophisticated control systems, equipment, hardware and software.
- Remote Diagnostic Assistance to minimise costs and response times
- Same day or the following day site visits for problems that cannot be resolved remotely
- Online support portal to log calls / issues
- Options for regular preventative maintenance visits
- Flexible approach to call responses and site visits